Penguin MEP Privacy Policy
Last Updated: 30-09-24
Welcome to Penguin MEP Ltd (“we,” “us,” or “our”). This privacy policy explains how we collect, use, and safeguard your personal data when you visit our website (the “Site”) and engage with our services. By using our Site, you agree to the terms of this policy.
- Information we collect
We may collect and process the following data when you interact with our Site or services:
Personal Information:
- Name
- Contact details (email address, phone number)
- Company details (if applicable)
- Postal address
- Payment and transaction details (where applicable)
Technical Data:
- IP address
- Browser type and version
- Time zone setting and location
- Operating system and platform
Usage Data:
- Information about your use of our Site, including traffic data, weblogs, and other communication data.
- How we use your information
We use the information we collect for the following purposes:
- To provide and maintain our services.
- To improve the functionality of our website, services, and customer experience.
- To respond to your enquiries and provide customer support.
- To process transactions and deliver products or services.
- To send you information about promotions, news, or updates, if consent has been given.
- To comply with legal obligations, enforce our Terms of Use, and protect against fraudulent activity.
- Legal basis for processing personal data
We process your personal data under the following lawful bases:
- Performance of a contract: To fulfil our contractual obligations with you.
- Consent: When you have provided explicit consent for specific purposes.
- Legitimate interests: Where it is necessary for our legitimate business interests, such as improving services and direct marketing, provided your rights and freedoms are not overridden.
- Compliance with legal obligations: To comply with applicable laws and regulations.
- Data sharing and disclosure
We do not sell, rent, or trade your personal information to third parties. However, we may share your data with:
- Service providers: Trusted third-party vendors who assist us in operating our business (e.g., hosting services, payment processors, or marketing platforms).
- Legal authorities: To comply with legal obligations or to protect our rights, property, or safety.
- Data security
We implement appropriate security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and secure servers. However, please note that no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
- Data retention
We will retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
- Your rights
Under data protection law, you have several rights regarding your personal information:
- Access: You have the right to request access to the personal data we hold about you.
- Rectification: You may request corrections to any inaccurate or incomplete data.
- Erasure: You may request the deletion of your data when it is no longer necessary for the purposes for which it was collected.
- Restriction: You can ask us to limit the processing of your data under certain circumstances.
- Portability: You have the right to request the transfer of your personal data to another service provider.
- Objection: You can object to the processing of your personal data for direct marketing purposes.
If you wish to exercise any of these rights, please contact us using the information provided in the “Contact us” section below.
- Cookies
Our Site uses cookies to enhance user experience and analyse how our Site is used. A cookie is a small file placed on your device’s hard drive that allows us to recognise your device when you visit our Site.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. Please note that declining cookies may affect your ability to fully use our website.
For more details, please refer to our [Cookie Policy].
- Changes to this privacy policy
We may update this privacy policy from time to time to reflect changes in our practices or for legal reasons. When we do, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
- Contact us
If you have any questions or concerns about this privacy policy or our data practices, please contact us at:
Penguin MEP Ltd.
Unit 4, Hartley Business Centre 272-284 Monkmoor Road, Shrewsbury
SY2 5ST
Email: info@penguinmep.com
Phone: 01743 297 770
